Shipping policy
🌿 SoftLume Shipping Policy
Thank you for choosing SoftLume, your trusted skincare & wellness brand. We deliver gentle, premium beauty products to your door with a simple, fee-free shipping experience worldwide.
✅ Global Worldwide Shipping
We ship to all countries and regions globally. No shipping restrictions for international orders, bringing our gentle skincare formulas to every corner of the world.
🚀 Fast Order Processing
All orders are inspected, packed and shipped within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
⏱️ Estimated Delivery Time
Standard international delivery takes 5–12 business days based on your destination. Minor delays may occur due to local customs clearance or regional logistics conditions, which are beyond our control.
🎁 100% Free Shipping & Duty-Free
All SoftLume items enjoy free worldwide shipping with no minimum order requirement.
We fully cover all international duties, taxes and customs fees. You will never be charged any hidden or extra fees upon receiving your package 💸.
If you have any questions about order tracking, delivery status, or shipping inquiries, feel free to contact our customer support team anytime.